Frequently Asked Questions
Everything you need to know about our luxury home collections.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Rates are calculated at checkout based on your location.
Do you ship internationally?
Yes, Chase and Wonder ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days for a full refund or exchange.
How are your candles and home fragrances produced?
All our candles are hand-poured in the UK using high-quality wax blends and premium fragrance oils to ensure a clean, long-lasting burn and exceptional scent throw.
Can I track my order once it has been placed?
Absolutely. Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.